Transform Your ILS Notifications with MessageBee to Engage, Inform, and Inspire
Provide your patrons with timely, branded updates that build trust and increase engagement. With MessageBee, you can save time for your team and automate ILS notifications through email, text, and voice, all managed in one secure platform designed specifically for libraries.
Three Convenient Channels for Your ILS Notifications
No matter how your patrons prefer to connect—email, text, or voice—MessageBee ensures critical updates are delivered on time, in the right format, and in your library’s trusted voice.
Visually appealing, customizable, and mobile-friendly notifications that patrons recognize and trust.
Instant text alerts with a 95%+ success rate, ensuring critical updates like due date reminders and hold pickups are received.
Personalized, automated voice calls for patrons who prefer verbal reminders without any library-based equipment required.
Centralized Message Hub
No more juggling multiple platforms! MessageBee integrates email, SMS, and voice notifications into a single, easy-to-manage interface. You design and manage your templates, track delivery, customize content, and streamline patron communication with one simple solution.
Aggregation of Data to Increase Patron Satisfaction
Typically your ILS will send separate notifications to your patrons for each individual item they are being notified of – for example, if a patron has 8 books checked out, they would receive 8 individual notifications from the ILS. MessageBee intervenes before the ILS sends those notifications, aggregates that data, and sends as a single message so that a patron will receive a single notification for all items in question.
Actionable Insights & Reporting
Track open rates, engagement trends, and delivery success with built-in analytics. Use data to refine your messaging strategy, optimize outreach, and ensure important updates reach patrons every time.
Manage Your Brand
Ensure every message reinforces your library’s brand and fosters patron engagement (in their preferred language!). With MessageBee, you control the tone, style, and structure of notifications by uploading your brand colors and logo. By utilizing the multi-language feature you can create a stronger connection with patrons while improving engagement rates.
Ready to Explore How You Can Enhance Your Patron Communications?
"One of the things our Collection Services and Patrons Services staff are excited about is the cover art that can be shown in the email notifications from MessageBee, to help patrons recognize the items in the email."
Carmi Parker
ILS Administrator/Librarian
Whatcom County Library System
Automated ILS Notifications That Save Staff Time and Keep Patrons Engaged
With MessageBee, you can streamline routine patron updates like holds and due dates, reduce front-desk questions, and build patron confidence through branded, timely, unified communication—bringing patrons closer to the library.
Explore the Rest of Our Product Suite
Deliver the same engaging experiences online as you do in your physical library spaces. With BiblioCore as the foundation, the BiblioCommons product suite works better together.
Discovery Layer
Provide a discovery layer that is so much more than an online repository of the library's collections and give patrons an online public library discovery experience unlike any other.
Mobile App
Drive patrons to the library with a modern, functional, and accessible mobile app that is library-branded and consistent with the online catalog experience they know and love.
Website Builder
Showcase the best your library has to offer with a fully integrated CMS and webpage builder that is beautiful, unique to your library's brand, and aligned with your goals.
Events Calendar
Manage and promote your library's programs calendar with a simple, intuitive, and staff-friendly solution that patrons will love using to discover your events.
Email Marketing
Send personalized emails filled with visually rich content tailored to recipients' interests that use existing content from BiblioWeb, BiblioEvents, and BiblioCore.